Freshdesk Contact Center (Formerly Freshcaller)
By Freshdesk Contact Center (Formerly Freshcaller)
0.0
It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15 per month. Freshdesk Contact center is a cloud-based call center solution that is best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. You can purchase local phone numbers and use call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15
Pricing of Freshdesk Contact Center (Formerly Freshcaller)
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Sprout Plan
- plus
- Number Porting
- Basic Call Queues
- Wait Queues
- Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Sprout Plan
- plus
- Number Porting
- Basic Call Queues
- Wait Queues
- Voicemail
- Warm Transfer
- Call Recording
- Pre-built Reports
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Blossom plan
- plus
- IVR (Phone Trees)
- Call Monitoring
- Advanced Call Queues
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Blossom plan
- plus
- IVR (Phone Trees)
- Call Monitoring
- Advanced Call Queues
- Custom Reports
- Call Conferencing
- Bring Your Own Carrier
- SIP Connections
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Garden plan
- plus
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Garden plan
- plus
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Ph
- Includes features of Estate plan
- plus
- Omnichannel Routing
- Abandoned Call Metrics
- Service Level Monitoring
- Speech Enabled IVR (Phone Trees) (Freddy)
- Voicebot (Freddy)
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Includes features of Estate plan
- plus
- Omnichannel Routing
- Abandoned Call Metrics
- Service Level Monitoring
- Speech Enabled IVR (Phone Trees) (Freddy)
- Voicebot (Freddy)
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Everything in Estate of Freshdesk
- Freshchat
- Freshcaller and more
- Phone
- Social
- Chat channels
- Messaging (Add-Ons)
- Omnichannel Customer Timeline
- Roles and Permissions
- Custom Reports
- Co-browsing
- Multilingual Support
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Everything in Estate of Freshdesk
- Freshchat
- Freshcaller and more
- Phone
- Social
- Chat channels
- Messaging (Add-Ons)
- Omnichannel Customer Timeline
- Roles and Permissions
- Custom Reports
- Co-browsing
- Multilingual Su
- Everything in Estate of Freshdesk
- Freshchat
- Freshcaller and more
- Agent Scripts (Freddy)
- Voicebot (Freddy)
- Email Bot (Freddy)
- Chatbots (Freddy)
- Omniroute ™
- Auto-triage (Freddy)
- Speech Enabled IVR (Freddy)
- Abandoned Call Metrics
- IP Whitelisting
- Includes 5000 Freddy sessions/month (Freddy)
- 24x7 Email Support
- 24x5 Chat Support and 24x5 Phone Support
- Everything in Estate of Freshdesk
- Freshchat
- Freshcaller and more
- Agent Scripts (Freddy)
- Voicebot (Freddy)
- Email Bot (Freddy)
- Chatbots (Freddy)
- Omnir
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Key Features of Freshdesk Contact Center (Formerly Freshcaller)
Key Features:
Key Specification
| Other Categories: | Call Center Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Freshdesk Contact Center (Formerly Freshcaller)
Personal
SMEs
Enterprises
Company Details
| Company Name: | Freshdesk Contact Center (Formerly Freshcaller) |
|---|---|
| Headquarter: | San Mateo, California United States |
| Website: |
Visit Website 
|
| Social Media: |
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Freshdesk Contact Center (Formerly Freshcaller) Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Freshdesk Contact Center (Formerly Freshcaller) are as follows :
- Personals
- Enterprises
- SMEs
- SMEs
Freshdesk Contact Center (Formerly Freshcaller) has 7 plans,
- Sprout USD 0
- Blossom USD 19 /User/Month
- Garden USD 39 /User/Month
- Estate USD 59 /User/Month
- Forest USD 99 /User/Month
- Estate Omnichannel USD 99 /User/Month
- Forest Omnichannel USD 169 /User/Month
The key featuers of Freshdesk Contact Center (Formerly Freshcaller) are as follows :
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Freshdesk Contact Center (Formerly Freshcaller) pricing model : Monthly,Yearly
Freshdesk Contact Center (Formerly Freshcaller) is Online Software.
No
Freshdesk Contact Center (Formerly Freshcaller) offers Phone,Business Hours,Online (Ticket) support.
Freshdesk Contact Center (Formerly Freshcaller) provides Help Guides,Blogs,Video Guides for the software training.
